FLSA Classification: Non-Exempt                                                 

Reports to: Front of the House Manager

POSITION SUMMARY:

Responsible for ensuring the 96 Café’s guests dining experience is enjoyable, well-timed, and memorable while maintaining a professional and inviting attitude.

RESPONSIBILITIES

• greet customers with a professional and inviting attitude
• take customer orders and relay them accurately to relevant team members
• anticipate guests’ needs in order to facilitate and enjoyable dining experience
• Help guests select menu items by thoroughly going over the food and drink selections; recommending cocktails, suggesting courses, and explaining chef’s features
• serve food and beverages
• clear, properly clean and set tables between uses
• collect payment from customers in a timely manner
• assist in training new employees as required
• Advise managers of any special accommodations, such as specific food allergies prior to reporting it to the kitchen.
• Maintaining the cleanliness of tables and dining area around guests

QUALIFICATIONS

• Excellent customer service skills and the ability to exceed customer expectations
• Must be able to communicate effectively with guests and employees.
• Must complete menu training with 90% or higher on all tests.
• Must have problem-solving abilities, be self-motivated and organized.
• Ability to work calmly and effectively under pressure
• Ability to obtain and maintain a Servsafe or similar Food Handler’s Certificate